TROUBLESHOOTING
GENERAL
Disclaimer: Lost Rift is currently in Early Access. During this stage of active development, certain customer support issues may not be fully resolvable as the game continues to evolve. While some requests may fall outside the scope of what we can address at this time, we remain committed to assisting our players whenever possible. If you encounter a genuine issue that requires support, please open a ticket through our Discord and we will do our best to help.
Where can I get support?
We encourage you to join our Discord server and utilize the self-help #troubleshooting channel for assistance from moderators and other community members. If you require further support that you are unable to resolve on your own, you can open a ticket in the #support channel.
Does your GPU meet the minimum requirements?
Our game requires a DX12 Ultimate compatible GPU with at least 6GB of VRAM.
| AMD Radeon RX 6600 AMD Radeon RX 6600 XT AMD Radeon RX 6650 XT AMD Radeon RX 6700 (10GB) AMD Radeon RX 6700 XT AMD Radeon RX 6750 XT AMD Radeon RX 6800 AMD Radeon RX 6800 XT AMD Radeon RX 6900 XT AMD Radeon RX 6950 XT AMD Radeon RX 7600 AMD Radeon RX 7600 XT AMD Radeon RX 7700 XT AMD Radeon RX 7800 XT AMD Radeon RX 7900 GRE AMD Radeon RX 7900 XT AMD Radeon RX 7900 XTX |
NVIDIA GeForce RTX 3050 (8GB) NVIDIA GeForce RTX 3060 (12GB) NVIDIA GeForce RTX 3060 Ti NVIDIA GeForce RTX 4060 NVIDIA GeForce RTX 4060 Ti (8GB) NVIDIA GeForce RTX 4070 NVIDIA GeForce RTX 4070 SUPER NVIDIA GeForce RTX 4070 Ti NVIDIA GeForce RTX 4070 Ti SUPER NVIDIA GeForce RTX 4080 NVIDIA GeForce RTX 4080 SUPER NVIDIA GeForce RTX 4090 NVIDIA GeForce RTX 5060 NVIDIA GeForce RTX 5060 Ti NVIDIA GeForce RTX 5070 NVIDIA GeForce RTX 5070 Ti NVIDIA GeForce RTX 5080 NVIDIA GeForce RTX 5090 |
Intel Arc A380 Intel Arc A580 Intel Arc A750 Intel Arc A770 (8GB) Intel Arc A770 (16GB) Intel Arc B580 |
If you continue to have issues with your GPU even though it meets the requirements:
- We encourage you to research the most stable version of your GPU driver.
- Try adjusting some of your game settings to find a stable compromise.
- For NVIDIA GPUs: Adjust your NVIDIA DLSS settings, and/or disable Ray Reconstruction.
We appreciate your understanding that the game’s performance may not meet expectations during Early Access development.
Does your CPU meet the minimum requirements?
Your CPU must support SSE4.2 and AVX2, which have been standard features on most CPUs since around 2013.
Is everything up to date?
If you have recently reinstalled Windows or Steam, ensure your Windows updates are complete, you’re running the latest GPU drivers, and that your game is up to date.
The main menu of your game will list a CL number. Please verify that the CL version is the most up-to-date version available. If yours is different, completely restart Steam to force a game update.
Have you verified game file integrity in Steam?
From your Steam Library:
- Right-click on Lost Rift.
- Select Properties.
- Select the ‘Installed Files‘ tab.
- Click the “Verify integrity of game files” button.
Still not working?
Sounds like you have an issue we’re not aware of – we’d love it if you could join our Discord, and open a support ticket from the #support channel.
If you are asked to send your log file (Victoria.log), you can find your log files at: X:\Users\[%USER%]\AppData\Local\Victoria\Saved\Logs
